Terms of Use

1) Acceptance of these Terms

By accessing the Website or creating/using a Portal account (including via mobile app), you agree to these Terms. If you are acting for a company, you confirm you are authorised to bind that company and "Customer" means that entity. If you do not agree, do not use the Website or Portal.

These Terms incorporate by reference our Privacy Policy and Cookies Policy.

2) The Services

The Portal provides self-service access to MaxIron products and services (e.g., MaxIron Cloud, Support, Training, Certifications) (collectively, the "Services"). We may improve, modify, or discontinue features from time to time. Where changes are material, we will provide reasonable notice.

3) Accounts & Registration

• You must provide accurate, complete information and keep it updated.
• You are responsible for all activity under your account and for safeguarding credentials.
• Admin users may invite colleagues and assign roles; Customer remains responsible for its users' compliance.

We may refuse, suspend, or terminate accounts where we reasonably suspect breach, fraud, or risk to the Services or other users.

4) Acceptable Use

You must not: (a) breach any law; (b) infringe IP or privacy rights; (c) upload malicious code; (d) circumvent security or rate limits; (e) overload or test vulnerabilities without written permission; (f) send spam or unauthorised marketing; (g) post unlawful, offensive, or discriminatory content; (h) misrepresent identity or affiliation. We may remove content or suspend access for AUP breaches.

5) Customer Content & Data

Customer Content: content you or your users input/upload to the Portal remains Customer's. You grant MaxIron a worldwide, non-exclusive licence to host, process, transmit and display it solely to deliver the Services and as otherwise permitted by law.

Feedback: you grant us a perpetual, irrevocable, royalty-free licence to use ideas or suggestions to improve our Services without restriction.

You are responsible for having a lawful basis for any personal data you provide. Data protection details are in our Privacy Policy.

6) Third-Party Services

The Services may interoperate with third-party tools (e.g., analytics, communications, file storage). Third-party terms apply to those tools. We are not liable for third-party services we do not control.

7) Trials, Plans, Fees & Payment

Access to some Services may require a paid plan or order form/SOW (the "Order"). Fees are due as stated in the Order or Portal checkout, exclusive of taxes. You are responsible for applicable taxes. Unless stated otherwise, fees are non-refundable. Late amounts may accrue interest and collection costs. We may suspend Services for non-payment after notice.

8) Intellectual Property

The Website, Portal, Services, software, and related materials are owned by MaxIron and its licensors. No rights are granted except as expressly set out. You must not copy, modify, reverse engineer (except to the extent permitted by law), or create derivative works from our materials.

9) Confidentiality

Non-public information disclosed by either party and marked confidential or that should reasonably be considered confidential must be used only to perform under these Terms and protected with reasonable care. Exclusions apply for information that is public, independently developed, or received lawfully from a third party.

10) Privacy, Cookies & Security

We process personal data as described in our Privacy Policy. Non-essential cookies run only with your consent. We implement appropriate technical and organisational measures. No system is 100% secure — promptly notify office@maxiron.com of suspected unauthorised use.

11) Warranties & Disclaimers

The Website, Portal, and Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant error-free or uninterrupted operation.

12) Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.

Subject to the above, MaxIron shall not be liable for indirect or consequential losses, loss of profits, revenue, goodwill, or data. Our total aggregate liability shall not exceed the amounts paid by Customer in the 12 months preceding the event (or £10,000 if no paid Order exists).

13) Indemnity by Customer

Customer will defend and indemnify MaxIron against third-party claims arising from Customer Content, unlawful use of the Services, or breach of Acceptable Use obligations, including reasonable legal fees.

14) Suspension & Termination

Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately if needed to protect the Services. On termination, your right to use the Services ends; on request within 30 days, we will make Customer Content available for export. Sections that by nature should survive (IP, confidentiality, liability, indemnity, governing law) survive termination.

15) Export, Sanctions & Anti-Corruption

You must comply with applicable export control and sanctions laws. You represent that you and your beneficial owners are not on any UK, US, or EU sanctions list. You will comply with applicable anti-bribery and anti-corruption laws.

16) Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., internet/hosting outages, DDoS, acts of God, war, government action), provided the affected party uses reasonable efforts to mitigate.

17) Changes to these Terms

We may update these Terms to reflect changes in law or Services. We will post updates and revise the "Last updated" date. Continued use after the effective date constitutes acceptance.

18) Miscellaneous

• These Terms do not create a partnership, agency, or joint venture.
• If a clause is unenforceable, the rest remains in effect; no waiver unless in writing.
• These Terms + incorporated policies + any Order are the entire agreement.
• You may not assign without our consent; we may assign to an affiliate or in connection with a reorganisation.
• Notices: by email to your account email; to us at office@maxiron.com.
• Governing law & courts: England & Wales law; exclusive jurisdiction of the courts in London.