IBM Gold Partner
IBM Partner Plus company 8294, and what that lets us do on your estate.
Our account of the tier in practice: what the reseller authorisation lets us transact, what IBM assesses, what ISOQAR audits under certificate 27274, and what stays in the services contract. Four references you can check before you call us.
Our account
What the tier changes when we are on your estate
We hold IBM Gold tier for IBM Maximo Application Suite as IBM Partner Plus company 8294, with reseller authorisation for the suite. The practical consequence is that the entitlement and the delivery come from the same organisation: we quote the AppPoints, we design the estate they are consumed on, and we hold both when the two disagree at renewal.
IBM sets and publishes the tier from certified skills and transacted work on the suite. Company 8294 in the IBM Partner Plus directory.
The authorisation also gives us a route into IBM product and support channels. When a defect on your estate needs a fix pack, or a design decision waits on a roadmap answer, we raise it as a partner with our own certified engineers on the case rather than joining a queue as an end customer. On a MAS upgrade that is usually the difference between a two-week pause and a re-plan.
The engineers named on your account, and their certifications, are supplied during proposal. Biographies for the leadership team are published on the team page.
What the tier does not audit is how we deliver. That is audited separately: ISOQAR certifies our information security management system to ISO/IEC 27001:2022 and our quality management system to ISO 9001:2015, both under certificate 27274, with a scope covering the delivery of IBM Maximo services and MaxIron Cloud. Those two instruments answer different questions, and a procurement pack usually needs both.
ISOQAR Limited is UKAS-accredited Certification Body 0026. The scope statement is the part worth reading, and we send it on request.
Verifiable, not asserted
Four references, checkable without asking us
The fourth column is the one procurement reads. Every reference number here resolves on a public register.
| Credential | Issuer and reference | Covers | Does not cover |
|---|---|---|---|
| IBM Gold Partner | IBM, Partner Plus directory Company 8294 Verify → | MaxIron listed as IBM Service Provider, ISV, SI, MSP and MSSP for IBM Maximo Application Suite, with reseller authorisation for MAS licensing. | Delivery on your estate, which is audited under the two certifications below. A partner tier records the commercial relationship with IBM, and IBM has not reviewed the proposal in front of you. |
| ISO/IEC 27001:2022 | ISOQAR Limited, UKAS-accredited Certification Body 0026 Certificate 27274 Verify → | The MaxIron information security management system for the delivery of IBM Maximo services and MaxIron Cloud. The Statement of Applicability addresses all 93 Annex A controls. | Any single control inside your own environment, which sits under the shared responsibility model published on the Trust Centre. Ask for the scope statement, then put your specific controls in the contract. |
| ISO 9001:2015 | ISOQAR Limited, UKAS-accredited Certification Body 0026 Certificate 27274 Verify → | How MaxIron plans, reviews and corrects work across the design and delivery of IBM Maximo services. Held under the same certificate number as ISO/IEC 27001:2022. | Programme outcomes. A certificate records a pass against the standard, with no rating, score or ranking attached. Your references and your technical dialogue test whether the process is any good. |
| UK Crown Commercial G-Cloud 14 | Crown Commercial Service, Digital Marketplace Supplier 721548 Verify → | A buying route. A UK public-sector body can call off MaxIron services under framework terms, with the service definitions, terms and pricing published in full. | Delivery quality. Suppliers on the framework are neither compared nor ranked, and requirements outside the framework lots still need their own route. |
In practice
What we transact, and what we are audited on
What the authorisation lets us transact
We size and sell MAS entitlement, and we say in writing when buying direct from IBM is the better answer for you. The workbook and the ratios behind it are set out under MAS AppPoints licensing.
We then build and run what the entitlement pays for: implementation, Maximo to MAS upgrade, and MaxIron Cloud where the estate is ours to operate. One organisation carries the licence line, the platform and the out-of-hours rota, so a problem that touches all three has a single owner instead of three suppliers pointing at each other.
Where an estate is staying on Maximo 7.6 for now, that runs under extended support on the same rota rather than as a separate arrangement.
What is audited, and by whom
IBM assesses and publishes the tier. ISOQAR audits both management systems under certificate 27274 and retests them at surveillance audit. Crown Commercial Service accepted our service definitions, terms and pricing onto G-Cloud 14 as supplier 721548.
Our controls, the sub-processor list by name and region, and the quarterly Trust Report sit on the Trust Centre. Every register entry with the number needed to check it is on recognition, including the Companies House record. Nothing on either page needs a call or an NDA.
What none of those audits cover is the specific proposal in front of you. That is what named CVs, two reference calls and a technical dialogue on your own estate are for.
The tier and the people
A partner tier records what IBM has assessed about MaxIron. The people on your account decide how the programme goes, which is why we publish them.
Roles, backgrounds and LinkedIn profiles are on the team page, and a member of the leadership team is the accountable owner on every engagement. Consultants are named individually during proposal, with biographies and references, so you can validate them before contract rather than after.
Boundaries
Three boundaries on the tier and the framework listing
Each helps you decide what to test elsewhere in your evaluation.
Delivery accountability sits in the services contract
IBM sets and publishes the tier. The work on your estate is ours, under a services contract with your governance, SLAs and exit terms, audited by ISOQAR under certificate 27274. Ask for named CVs and references before you sign.
G-Cloud 14 is a buying route
Supplier 721548 lets a UK public-sector body award a call-off under framework terms without a separate tender, which usually removes months from a timetable. Crown Commercial Service neither compares nor ranks suppliers on the framework, so the evaluation stays with your commercial team.
A platform selection study belongs with an independent party
We sell and implement IBM Maximo, so our view on whether Maximo is the right platform for you is not a neutral one. Commission that study independently, then bring us in once Maximo is the chosen route. Where the evaluation is weighted on day rate for generalist resource, we are unlikely to be competitive.
Use these against us
Three documents written for a shortlist
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The criteria we would want to be scored against, including the ones we score badly on.
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A question set written to be used against us as much as against anyone else on your shortlist.
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Five register entries including Companies House, each with what it does not cover.
IBM Maximo partner selection, frequently asked questions
- What does IBM Gold Partner status mean for us as a buyer?
- IBM assesses and publishes the tier, so it is checkable rather than asserted: we are IBM Partner Plus company 8294 and the entry is public. It means we transact MAS licences directly, hold certified skills on the suite, and can escalate into IBM product channels. It does not mean IBM delivers or underwrites our work, and it does not tell you which of our people will be on your account. Ask for named CVs and references before contract.
- Do you resell IBM Maximo Application Suite licences?
- Yes. We hold IBM reseller authorisation for the suite and structure the entitlement alongside implementation, hosting and support so procurement, deployment and renewals stay coherent. The sizing method is on MAS AppPoints licensing, including the cases where we recommend buying direct from IBM.
- What do your ISO certifications cover?
- ISO/IEC 27001:2022 for information security management and ISO 9001:2015 for quality management, both certified by ISOQAR Limited, a UKAS-accredited certification body numbered 0026, under certificate 27274. The scope covers the delivery of IBM Maximo services and MaxIron Cloud. Certification means an accredited body audits the management system against the standard, so ask us for the scope statement and put your specific security requirements in the contract. Details on recognition and the Trust Centre.
- Can UK public sector buyers procure MaxIron through G-Cloud 14?
- Yes. MaxIron Ltd is supplier 721548 on the UK Government Digital Marketplace under the Crown Commercial Service G-Cloud 14 framework, so an in-scope cloud hosting, cloud software or cloud support requirement can be awarded as a call-off without a separate tender. It is the right route when the requirement fits a lot and you can specify it clearly, and the wrong one when your requirement sits outside those lots or another framework is mandated for you.
- Who will we be dealing with?
- A member of the leadership team is the accountable owner on every engagement, and the roles, backgrounds and LinkedIn profiles are published on the team page rather than described in a bid. Consultants are named individually during proposal, with biographies and references, before contract.
Bring your shortlist criteria.
Send the scoring sheet you intend to use. We answer against it in writing, name the criteria where our answer is weak, and say which question your set is missing for a ten-year Maximo decision.
Bring this to the first exchange
- The scoring criteria or RFP question set you intend to use, in draft is fine
- Your procurement route, including whether G-Cloud 14 or another framework is open to you
- Your Maximo or MAS position today: version, hosting, licence shape and renewal date
- The security and data residency questions your reviewer will insist on