MaxIron IBM Maximo services — implementation, hosting and support

Services

Whatever stage you’re at with Maximo, we’ve been there before.

Every organisation’s situation is different. What stays the same is the approach: understand the business first, then design, build and run. Five scenarios cover most of how clients engage us.

Industrial substation at twilight overlaid with cyan asset-data lines

New implementation

"We’re implementing Maximo for the first time."

You need a partner who understands asset management, not just the software. We start by learning how your organisation actually works — the processes, the data, the people. Then we design a solution that fits, configure it, integrate it with your existing systems, train your teams and go live. The result is a system your people adopt, not one they work around.

We cover the full IBM MAS suite, including advanced capabilities such as predictive maintenance, asset health scoring, IoT monitoring and visual inspection, when they are relevant to your operation.

Solution designBusiness process mappingConfigurationIntegrationData migrationTraining

Recent example: EAM transformation for a UK building materials group — SAP migration, 40+ sites, 8-month delivery →

Half-industrial, half-modern operations centre representing the move from legacy Maximo to MAS

Upgrade to MAS

"We’re on legacy Maximo and need to move to MAS."

IBM’s support window for classic Maximo is closing. You need to move, but the scope feels uncertain and the risk is real. We’ve done this across every version from 5.x through 7.6.x. We audit your current customisations, provide a fixed-price quote within 24 hours, and have a trial upgrade running in a test environment within a week. You validate before anyone commits.

The upgrade includes cloud migration, database conversion where needed, integration re-establishment, and an inventory of everything that needs to change.

Free analysisFixed-price quoteTrial upgrade in 1 weekCloud migrationDatabase conversion

Recent example: Maximo 7.6 to MAS 9.0 for a UK ferry operator — 7 months, on time, on budget →

Modern data centre corridor with subtle violet accent lighting

Managed hosting

"We need someone to host and run our Maximo environment."

You shouldn’t have to manage infrastructure to run an asset management platform. We host your MAS environment on enterprise-grade cloud, monitor it around the clock and keep it updated. Environments are provisioned in hours, costs are transparent and predictable, and there is always someone responsible.

This isn’t generic cloud hosting with Maximo dropped on top. Every environment is managed through our purpose-built operations platform — the same tooling, the same processes, the same standard for every client.

24/7 monitoringRapid provisioningTransparent pricingScalable infrastructureFull security controls

How we do it: How our operations platform delivers consistent, transparent hosting →

Engineer reviewing Maximo dashboards on a rugged tablet inside an industrial workshop

Application support

"We need reliable, knowledgeable Maximo support."

You raise tickets and change requests. Everything else is handled by people who understand both the technology and the business context behind it. Your environment is monitored proactively, issues are caught early and most problems are resolved before you notice them.

Everything is SLA-backed, tracked and visible. You get direct access to engineers who know your system, not a help desk reading from a script.

Proactive monitoringSLA-backedFull transparencyDirect engineer accessChange management

Recent example: Embedded Maximo specialists for a UK gas distribution network — governance and development without disrupting BAU →

Two senior engineers collaborating over a printed architecture diagram and a laptop

Specialist augmentation

"We need experienced Maximo people to augment our team."

Sometimes you don’t need a full programme — you need the right people. We provide senior Maximo consultants, developers, data specialists and solution architects who embed with your team and deliver from day one. They bring cross-sector experience across utilities, transport and airports, manufacturing and the public sector, and work within your governance, not outside it.

Knowledge transfer is built in. The goal is to strengthen your internal capability, not create a dependency.

ConsultantsDevelopersData specialistsSolution architectsKnowledge transfer

Recent example: Maximo data lead and developer embedded within a UK gas utility’s team →

Operations centre overview representing the wider IBM MAS suite alongside Maximo Manage

Beyond Manage

"Manage is in good shape and the next questions are starting."

Most of our work is still Maximo Manage, and that is the right call for most operators. When Manage is stable and the executive team starts asking what else the suite can do — Monitor, Predict, Health, Visual Inspection, the IoT layer underneath — we already deliver and operate those components for clients today, on the same managed cloud as Manage.

AI is going to pull more of the asset operating model into these capabilities over the next several years. When that conversation lands at your door, we have already had it on other estates.

IBM Maximo MonitorIBM Maximo PredictIBM Maximo HealthVisual InspectionIoT and OT connectivity

What we have learned running Manage

The operating realities a deck never tells you

Most Manage programmes succeed or fail on a small number of operating decisions that have nothing to do with the technology selection. Here are the four we see decide outcomes most often, drawn from the estates we run today.

Configuration over customisation, on purpose
Every customisation is a future upgrade tax. The discipline that pays back is to exhaust configuration — applications, security, workflow, escalations, KPIs, start centres — before anyone writes Java. Our customisation modernisation work exists because operators that ignored this rule a decade ago are paying the bill now.
A work-management maturity ladder, not a big bang
Manage rewards a deliberate climb up the maturity ladder: reactive, planned, scheduled, optimised. Skipping rungs — pushing optimisation onto a planning function that cannot yet plan reliably — generates noise, not uplift. We sequence the rollout against the rung the operation is actually on, not the one the steering committee wishes it was on.
Role-based UI cleanup, before training
Out-of-the-box Manage shows every user every field. The fastest improvement to data quality and adoption is to strip the UI down per role: planners see what planners need, technicians see what technicians need, supervisors see what supervisors need. Done before training, this also means training takes a third of the time.
Mobile rollout failure modes, named in advance
Mobile rollouts that fail tend to fail for predictable reasons: offline scope sized for the demo and not the shift, sync behaviour that surprises the technician at the worst moment, and a workflow built around the desktop habit instead of the trade. We design for these explicitly. The detail lives on Maximo Mobile rollouts.

These are operating principles, not slogans. They show up on every engagement, and they are the reason our Manage programmes tend to land — and stay landed.

Specialist capabilities

The parts of a Maximo programme buyers usually source separately

Mobile, integrations, data migration, MAS licensing, 7.6 Extended Support and the operational process work that makes any of it stick. We deliver these as named offers, not as line items inside something else.

Business process

Business process optimisation

Work management, planning, inventory and reliability processes shaped so the EAM platform supports how the organisation actually runs.

Learn more →

Operating model

EAM operating model and governance

Clear ownership, decision routes, controls and service responsibilities across operations, asset management, IT, procurement and finance.

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Adoption

Field adoption and mobile rollouts

Mobile ways of working that technicians, inspectors and supervisors can actually use in the field, with the process and support model behind them.

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Licensing

MAS AppPoints and licensing

AppPoints sizing, BYOL guidance, MAS reseller arrangements, and right-sized licensing across Manage, Mobile, Health, Monitor and Predict.

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Asset data

Asset data and migration readiness

Data migration, cleansing, validation and cutover planning so the new EAM service starts with information the business can trust.

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Enterprise integration

Integrations with the rest of your stack

SAP, Oracle, ServiceNow, GIS, SCADA, ERP, finance and HR integrations designed around the enterprise processes they support.

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Configuration

Maximo configuration

Configuration-first delivery: applications, security, workflow, escalations, KPIs and start centres. Cheaper, safer and upgrade-friendly than defaulting to customisation.

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Modernisation

Customisation modernisation

Migrate legacy Maximo Java customisations to supported Automation Scripts and configuration. Lower long-term cost, easier upgrades.

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DB conversion

Database vendor conversion

End-to-end Maximo database conversion between MSSQL, DB2 and Oracle in any combination, with tested cutover and rollback.

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Maximo 7.6 ES

Maximo 7.6 Extended Support

Stay supported and audited on 7.6 while you plan the move to MAS, with a clear path to cutover when the business is ready.

Learn more →

What we run for clients today

The full MAS suite, on the same platform, run by one team

The MAS estates we run for clients are not single-product Manage estates. They include the analytics components on top of Manage and the application areas alongside it. We deliver and operate all of these today, on the same managed cloud, under the same operations team. This is the credibility statement we get asked for most often, in one place.

Manage core

The system of record

  • Maximo Manage — implementation, upgrade, support and operation
  • Maximo Mobile — offline-first rollouts the trade adopts
  • Integrations — SAP, Oracle, ServiceNow, GIS, SCADA, finance and identity

AI, analytics and connectivity

The signal layer on top of Manage

Industry and workflow solutions

The Manage operating model, extended

Platform and operations

One operations team across the estate

IBM industry solutions

Manage configured for an asset domain

  • Maximo for Oil and Gas
  • Maximo for Utilities
  • Maximo for Civil Infrastructure
  • Maximo for Aviation
  • Maximo for Nuclear Power
  • Maximo for Transportation
  • Maximo for Life Sciences

IBM MAS add-ons

Licensed capabilities on top of Manage

  • Asset Configuration Manager (ACM)
  • Maximo Spatial
  • Maximo Scheduler and Scheduler Optimization
  • Maximo Linear Asset Management
  • Maximo Health, Safety and Environment Manager (HSE)
  • Maximo MRO Inventory Optimization
  • Maximo for Service Providers
  • ERP Connector for SAP / Oracle

For the broader picture of the solutions beyond Manage and the wider catalogue we deliver, see the MAS suite overview.

MaxIron products

Our own software, behind every Maximo programme we run

Twelve products across four families — Foundations, Operations, Engineering and Intelligence — designed in the field and hardened on real Maximo estates.

Not sure which of these is you? That’s fine.

Tell us where you are and what you’re trying to achieve. We’ll tell you what’s involved, and whether we’re the right fit.

Start a conversation