Contact
Describe the estate. We will say what we would do next.
A new MAS implementation, a deferred upgrade, an estate consuming more of your team than it should, or one specialist question. Mark Seymour reads what arrives and replies within one business day.
Writing directly works just as well: office@maxiron.com. Four lines are enough: version, environment count, the date that is already fixed, and the one thing that prompted the message.
The more specific the message, the more useful the reply.
What you can hold us to
- 1 business day
- Reply to every message
- 6
- Leaders, any of whom may take the call
- 24 hours
- Fixed-price upgrade quote
- UK, EU, USA
- Where delivery sits
Read by Mark Seymour, Head of Sales and Business Development. Technical questions are answered by the person who owns that area.
Architecture, delivery, solution design, account management and sales. Who is accountable, by name.
Once your customisation and integration inventory is with us. Start at the free upgrade analysis.
Registered office 3rd Floor, 86-90 Paul Street, London EC2A 4NE. On-shore United Kingdom delivery where contract or security posture requires it.
After you send it
Four steps from your message to a written note
- 01
One person reads it
Every submission lands in a single inbox that Mark Seymour reads himself, in working hours, in the order it arrived.
Owner Mark Seymour, Head of Sales and Business Development Typically Same working day
- 02
The reply is an answer or a time
Questions that can be settled in writing are settled in writing. Anything else comes back with a proposed slot and the name of the engineer who will be on it.
Owner Mark Seymour Typically Within 1 business day
- 03
Thirty minutes on the estate
A senior engineer joins for the estate itself: hosting, integrations and the customisation inventory. Mark stays on the call, so the commercial questions are answered in the same half hour.
Owner A senior engineer, with Mark on the call Typically 30 minutes
- 04
A short written note
Two paragraphs recording what we heard and which engagement fits, so you have something to circulate internally. Anything after that happens at your request.
Owner Mark Seymour Typically 2 working days after the call
Who replies
Mark Seymour answers the first message
Mark Seymour
Head of Sales and Business Development, MaxIron. 28+ years in technology product and sales.
office@maxiron.comWhat Mark will ask you first
- 1 Which decision the message is attached to: a funded programme, a business case, or an assessment.
- 2 What prompted it now, described in your own terms.
- 3 What has already been tried internally, and where it left the question open.
- 4 Who would have to agree before this could start.
The first conversation
What the thirty minutes covers
Stated in advance so the meeting is a decision rather than a qualification call.
- Length
- 30 minutes
- On the call
- Two people
- Format
- A working call
- You leave with
- A named route
- Cost
- None
- Follow-up
- At your request
Extended at your request. A second call follows once you have something from us in writing.
Mark Seymour, plus the lead who owns the area in question: architecture, delivery, solution design or account management.
Your estate, your dates, and our read on both. A product demonstration is a separate session when you want one.
Which engagement fits, the shape of the work, and the parts another supplier is better placed to take.
The upgrade analysis and the fixed-price quote that follows it are also free of charge.
If a thread goes quiet we treat the timing as wrong until you come back to it.
Useful to have in front of you
- The date driving the timetable, and who set it
- Your Maximo or MAS version and hosting arrangement
- The report, meeting or audit request that is currently hardest to answer
- Anyone internally who would have to agree before work could start
Direct routes
Four routes you can take today
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Takes a slot in the calendar without waiting for a reply. The same conversation, with the same people on it.
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For a Maximo 7.6 to MAS move. The page lists the inputs a meaningful figure depends on.
- Reference The buyer guides
Partner selection framework, RFP question library and the upgrade checklist, published in full with no email gate.
- Evidence Anonymised delivery evidence
Scope, sector, duration and outcome per engagement. Named references follow at shortlist stage.
Where this form stops
Three requests that belong on another route
The form reaches one person in working hours. These three reach the right place directly.
A route into a live production issue
On an existing support contract, your agreed escalation route reaches the on-call engineers directly. This inbox is read in working hours by one person.
A firm price before the estate has been read
A fixed price follows the customisation and integration inventory, because that inventory is what sets cost and risk. The first call gives you the shape, the range, and the factors that would move the number.
Framework and pre-qualification paperwork
Those answers are already published: G-Cloud 14 supplier 721548, ISO 27001 and ISO 9001 certificate 27274, IBM Partner Plus company 8294. See credentials and listings and the procurement evaluation guide.
Book the thirty minutes directly.
The 30-minute Health Check review takes a slot from the calendar and puts the same senior engineer on the call. It is the shortest route into the same conversation, and it settles the fit question inside half an hour.
Book the 30 minutes